some useful articles:  please feel free to download

Emotional Intelligence and Negotiation
How can I make it as easy as possible for the other side to agree to what I want?
Leadership and the Steering Wheel
Everything you say and do is noticed. As a leader you're 'on' all the time.
Emotionally Intelligent Leadership on a Film Set
Use your emotional intelligence to adapt to the individual and the moment.
Win-Win Negotiating
Discover what is important to the other side in a spirit of generosity, openness and respect.